Privacy Policy

Effective Date: May 25, 2026

At Towns Physiotherapy, we are committed to protecting your privacy and handling your personal information with care, respect, and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or receive our services.

1. Our Commitment to Your Privacy

We follow Ontario’s Personal Health Information Protection Act (PHIPA), which sets rules for how personal health information is collected, used, and shared.

We only collect the information we need to provide safe, effective care and to support you or your family member in reaching meaningful goals.

2. Information We Collect

We may collect personal information when you:

Contact us by phone, email, or website form
Book or attend appointments
Receive physiotherapy services

This may include:

Name and contact information (phone number, email, address)
Health history and relevant medical information
Information related to services, goals, and equipment needs
Payment or billing information (if applicable)

3. How We Use Your Information

We use your information to:

Provide physiotherapy care and develop treatment plans
Communicate with you about appointments, services, or updates
Support funding applications (e.g., Assistive Devices Program)
Coordinate care with other providers (with consent)
Meet legal and professional requirements

We aim to use your information in a respectful, secure, and meaningful way.

4. Consent

Your consent is important to us.

By sharing your information, you are providing consent for us to collect, use, and share it as outlined in this policy. You may withdraw your consent at any time, unless there are legal reasons that require us to retain certain information.

5. Sharing Your Information

We do not sell your personal information.

We may share information only when necessary and appropriate, such as:

With other healthcare providers involved in your care (with your consent)
With equipment vendors to support equipment selection and setup
With funding programs (e.g., ADP) to complete applications
When required by law

6. How We Protect Your Information

We take steps to keep your information safe, including:

Secure storage of records (both digital and paper)
Limiting access to authorized individuals only
Using password-protected systems and secure processes

We are committed to keeping your information private and secure.

7. Access to Your Information

You have the right to:

Ask to see your personal information
Request corrections if something is inaccurate
Ask questions about how your information is used

To make a request, please contact us using the details below.

8. Website Use and Cookies

Our website may use basic tools such as cookies to improve your experience. These tools may collect non-identifying information, such as:

Pages visited
Time spent on the site
General browser or device information

This information helps us understand how our website is used and how we can improve it.

You can adjust your browser settings to manage or disable cookies if you prefer.

9. Website Disclaimer

The information on this website is provided for general information only and is not intended as medical advice.

Reading this website or contacting us does not create a therapist-client relationship. Individual care and recommendations are provided only through a formal assessment and treatment process.

If you have specific health concerns, please contact us directly or speak with a qualified healthcare provider.

10. Third-Party Links

Our website may include links to other websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their policies if you visit them.

11. Data Retention

We keep personal and health information only as long as required by law and professional standards. When information is no longer needed, it is securely disposed of.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions, concerns, or requests related to privacy, please contact:

Towns Physiotherapy
#615, 701 Rossland Road East

Whitby, ON

L1N 9K3
289-985-0185
megan@townsphysio.com

Your Privacy Matters

We are committed to creating a safe, respectful, and supportive experience for you and your family. Protecting your privacy is an important part of the care we provide.